Check cover & get claim help
Your policy list and letter stay together in this tab. Leaving this page, refreshing or closing this tab can clear your work; download anything you want to keep before navigating away.
See your cover more clearly.
Gather the policies covering one person, including those held by relatives.
You can leave anything you don’t know blank.
Your policy list
Use a label like “Parent’s cover”. Names and ID numbers aren’t needed.
Your entries stay in this tab and clear on refresh.
A rejected claim isn’t the end of the road.
Prepare a focused request for reasons or a complaint you can send yourself.
What reason did the insurer give?
Choose the closest match. No personal documents needed.
Make it yours. Send it when you’re ready.
Replace the bracketed placeholders. CoverGuide doesn’t send messages or lodge complaints.
You can ask the NFO for help.
Complain to your insurer first. The National Financial Ombud’s Life Insurance Division offers free dispute resolution for participating insurers.